Tuesday, April 5, 2011

More biscuits!!


Thought I would give viewers some insight into what servers at Red Lobster think about the famous biscuits. Employees at Red Lobster get unlimited access to them, so after a while employees tend to get tired of them.

One of the first things I hear from people when they find out I work at Red Lobster is they say "those biscuits are delicious!" It is also a common response from guests when I first approach a table. They usually ask when I will bring out the biscuits or if they can get some immediately. My managers suggest that we don't give out biscuits until we bring out the guest's salads. This way the restaurant is consistent with handing out the biscuits. The managers don't want people to get upset if their server doesn't bring out the biscuits immediately when they arrive. If servers wait until the salads are brought out then the guests will know what to expect.

These biscuits can also be a point of stress for servers. On a busy night when a server is very busy with their tables one of the most difficult things to keep up with is the biscuits. Especially when you get a table that continues eat the ones you put in front of them. Its understanding when the table finishes the first couple baskets, but when a table continues to demand them with their meal it can become difficult to keep up with. There are also times when the kitchen can't keep up with the biscuits. Some guests can become pretty upset with this but usually they are understanding.

Its kind of hard for employees to get too upset about customers demanding biscuits because they are one thing that always brings guests back into the restaurant. These biscuits can also make your meal at Red Lobster bad for you. There are great options for guests when talking about nutrition facts with our different fish preparations and salads. When guests pile 3 or more biscuits on to their meal, the meal can become bad for you.


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